Château Gombaude-Guillot 2018 Pomerol MAGNUM | Organic Bordeaux | MyWinePlus

Frequently Asked Questions (FAQ)

Do I need to be home to sign for the delivery? What if I’m not home?

Yes. An adult age 21 or older must be present to sign for all wine deliveries.

If no one is available, the carrier will typically make up to three delivery attempts.

For convenience, we strongly recommend shipping to a business address where someone can sign during business hours.

How does MyWinePlus.com ship my wine order?

We ship using a combination of UPS, FedEx, and trusted national and regional carriers, depending on your location and selected shipping method.

This allows us to provide reliable and efficient wine delivery across the U.S.

Are there any restrictions on where you can ship?

Yes. Due to legal regulations:

• We cannot ship to P.O. boxes or APO/FPO addresses
• An adult (21+) must be available to sign for delivery

For the best experience, we recommend shipping to a business address whenever possible.

How long does it take to receive my order?

Most orders arrive within 1 to 7 business days, depending on your location and carrier schedules.

You will receive tracking information once your order ships.

Please note:
Orders shipped to New Jersey, Texas, Illinois, and Rhode Island may take up to three weeks, as they are delivered via consolidated carriers.

Do you ship year-round?

Yes, we ship year-round.

However:

• We do not ship on weekends or major holidays
• During extreme weather (heat or freezing temperatures), we may temporarily delay shipments to protect wine quality

Our priority is ensuring your wine arrives in excellent condition.

What if there’s an issue with my wine (e.g., broken bottle or damage in transit)?

If there is any issue with your order, please contact us right away.

• If you notice visible damage at delivery, notify the carrier and contact us immediately
• We will arrange a replacement or appropriate resolution as quickly as possible

Where do you ship?

We ship to most U.S. states where legally permitted.

Shipping availability may vary based on individual state alcohol laws and regulations.

Can you hold my order for future shipment?

Yes.

We’re happy to hold your order in our climate-controlled warehouse:

• Up to 90 days at no charge
• Need more time? We’ll extend for an additional 90 days at no cost—just let us know

How do I track my order?

Once your order ships, you’ll receive a tracking email with all the details.

You can also log into your account at MyWinePlus.com to view your order status and tracking updates.

Can you ship wine as a gift?

Absolutely.

At checkout, simply enter the recipient’s name and address.

• An adult (21+) must be available to sign
• You may include a gift message during checkout

Will pricing be included in a gift order? Can I add a note?

Gift orders include a packing slip (manifest) showing the contents of the shipment—but no pricing information is included.

To add a gift note:

• Enter your message in the “Notes” section at checkout, or
• Email us with your message and order number

We’ll include it with your shipment.

Can I pick up my order?

Due to state laws and alcohol regulations, customer pickups are not permitted.

All orders must be shipped or delivered.