Frequently Asked Questions

Frequently Asked Questions (FAQ)

Do I need to be home to sign for the delivery? What if I’m not home?

Yes. An adult age 21 or older must be present to sign for all wine deliveries.

If no one is available, the carrier will typically make up to three delivery attempts.

For convenience, we strongly recommend shipping to a business address where someone can sign during business hours.

How does MyWinePlus.com ship my wine order?

We ship using a combination of UPS, FedEx, and trusted national and regional carriers, depending on your location and selected shipping method.

This allows us to provide reliable and efficient wine delivery across the U.S.

Are there any restrictions on where you can ship?

Yes. Due to legal regulations:

  • We cannot ship to P.O. boxes or APO/FPO addresses
  • An adult (21+) must be available to sign for delivery

For the best experience, we recommend shipping to a business address whenever possible.

How long does it take to receive my order?

Most orders arrive within 1 to 7 business days, depending on your location and carrier schedules.

You will receive tracking information once your order ships.

Please note:
Orders shipped to New Jersey, Texas, Illinois, and Rhode Island may take up to three weeks, as they are delivered via consolidated carriers.

Do you ship year-round?

Yes, we ship year-round.

However:

  • We do not ship on weekends or major holidays
  • During extreme weather (heat or freezing temperatures), we may temporarily delay shipments to protect wine quality

Our priority is ensuring your wine arrives in excellent condition.

What if there’s an issue with my wine (e.g., broken bottle or damage in transit)?

If there is any issue with your order, please contact us right away.

  • If you notice visible damage at delivery, notify the carrier and contact us immediately
  • We will arrange a replacement or appropriate resolution as quickly as possible

Where do you ship?

We ship to most U.S. states where legally permitted.

Shipping availability may vary based on individual state alcohol laws and regulations.

Can you hold my order for future shipment?

Yes.

We’re happy to hold your order in our climate-controlled warehouse:

  • Up to 90 days at no charge
  • Need more time? We’ll extend for an additional 90 days at no cost—just let us know

How do I track my order?

Once your order ships, you’ll receive a tracking email with all the details.

You can also log into your account at MyWinePlus.com to view your order status and tracking updates.

Can you ship wine as a gift?

Absolutely.

At checkout, simply enter the recipient’s name and address.

  • An adult (21+) must be available to sign
  • You may include a gift message during checkout

Will pricing be included in a gift order? Can I add a note?

Gift orders include a packing slip (manifest) showing the contents of the shipment—but no pricing information is included.

To add a gift note:

  • Enter your message in the “Notes” section at checkout, or
  • Email us with your message and order number

We’ll include it with your shipment.

Can I pick up my order?

Due to state laws and alcohol regulations, customer pickups are not permitted.

All orders must be shipped or delivered.

Testimonials

Ana

Super happy with the speed, selection, and service. I'll be back!

Claire

Thank you for accommodating my request for this order to be sent as a gift with a note and without the price receipt. The recipient was delighted! Looking forward to my next order of wines from Armenia!

Craig

Great!!! 5 stars.

Garo

We Armenians need more Stepans like yourself. Hopefully, thanks to your work, Armenian wines will get the recognition they deserve.

Lisa

Thank you. I received my order today. My father orders from you. We are Armenian and he loves your wines. I ordered one for him for Christmas which is also his birthday. My friends love it too.

Lisa

So psyched to share these with my Uncle Nishan – he’s really into wines and hasn’t had much chance to try Armenian ones. Thank you Stephan Jan!

Beyoung

Thanks for all your effort during your terrible weather. You made the delivery change and all is well. We will soon be enjoying that Silver Oak Cab!🍷

Abraham

Thank you Stepan it is always a pleasure to work with you, just spread the word on our great Armenian wines.

Byron s

I appreciate your Armenian wine selections and find your site is a good way to help Armenian business and further Armenian wine. You’re doing a great job! Thanks,

 Stepan’ motto is “Always Drink the Good Stuff!” 

Meet Stepan - Founder of myWine+

A lawyer by training, Stepan had a passion for wine and started the wine importation and distribution company in 2005 which became myWine+, a Los Angeles based online retailer of
premium quality wines. Stepan loves great wines and discovering new wines and new wine regions. 

“I love the hunt to bring hard to find wines from established classic wine regions like Bordeaux, Tuscany and Napa as well as discovering new regions, such as Armenia.” Stepan Baghdassarian 

 In 2010 Stepan saw the
renaissance of quality winemaking in Armenia and started the WinesofArmenia.com
platform to import and market quality wines from Armenia and to provide a distribution channel in the United States to many small wineries in Armenia
that were making fantastic wines and needed to tell their stories and sell their wines to the outside world. And now, myWine+ is the largest retailer of premium Armenian wines in the United States.